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Real-Life Success Stories
EMCO- Administaff Helps Company Gain National Presence
The Company
EMCO Technologies, headquartered in Baton Rouge, is one of the largest providers of PC desktop and network services in Louisiana and Texas. The company is committed to personalized customer service for each of their clients, while at the same time they intend to be on the leading edge of changes in technology.
The Challenge
In 2004, when Janice Pellar, president, learned that EMCO had been awarded a multimillion-dollar contract as a subcontractor to a prime contractor servicing a large federal agency, she knew she had to move incredibly fast. Because the prime contractor wanted EMCO to retain all of the existing contractors’ employees, the company had to hire 185 employees within two weeks and another 50 in the 45 days after that. Pellar immediately called Administaff, which serves as EMCO’s human resources (HR) department.
The Solution
Administaff assembled a customized client service team to help the company. “We got the official notice on a Tuesday,” recalls Pellar. “By Wednesday, we were all on planes to different parts of the country. We had to complete all the paperwork, orientation, benefits enrollment and administration work for almost 200 people at 10 sites across the country. Within a week, all of our new employees had been through orientation with an Administaff team member. That kind of commitment and extra effort on Administaff’s part made it possible for us to achieve this.”
The Value
Pellar believes that EMCO’s relationship with Administaff was instrumental in landing the three-year contract to supply desktop and network support, help desk assistance and asset-management services. “In our bid specifications, we included information about Administaff, and I believe that gave us added credibility. Because of our relationship and Administaff’s presence throughout the U.S., we could be national in scope.” Being able to show it could operate smoothly across state lines was key to the company’s successful bid, Pellar says. EMCO needed payroll and tax identification numbers in each state as well as employee handbooks tailored to the differences in employment laws. “Administaff watches that for us, and that’s a big relief,” Pellar says.
The Return on Investment
In the time since EMCO won that first national contract, the company has seen more rapid growth. Pellar says the company’s capacity and capabilities have a higher profile, and the company is pursuing more business in the federal contract market. “We now have a national presence,” she says. “Administaff prepared us and gave us the tools to reap the benefits of this new market.” Administaff has also helped the company respond quickly to business opportunities when they arise. In the aftermath of Hurricane Katrina, EMCO pursued a significant FEMA contract. “If we had been bogged down with administrative matters, given our limited resources I’m not so sure we would have been able to act as quickly as we did,” says Mike Lee, chief financial officer. “When opportunities like that come up, we’re more flexible, and we can take advantage of them. That has a direct effect on the company’s bottom line.”.
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